Our support team is available to help with questions, account-related issues, technical concerns and general feedback. Contact us through the channel that suits your enquiry. For account or payment matters, include your username and a brief description of the issue, but never send your password or PIN. We’ll review your message and direct it to the right team. Support hours are listed below, and you can email us outside these hours.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] |
| General enquiries | Email: [email protected] |
| Affiliate enquiries | Email: [email protected] |
| Payments enquiries | Email: [email protected] |
| Telephone | UK line: +44 20 7946 0837 |
| Working hours | Email and phone support: Mon-Fri, 09:00-18:00 UK time |
Email Support
Email is the preferred way to contact our team about detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Send your message to [email protected] with a clear subject line and include up-to-date contact details so we can identify your request and get back to you without unnecessary delays.
Contact Form
Response Time
Need help? Our support team aims to respond to most inquiries within one business day. Simple requests like account access or payment status are usually handled quickly. More complex issues such as verification, disputed transactions or regulatory checks may take longer depending on the investigation required. If you need faster help, include relevant account details when contacting us to speed up the process.
Feedback
Have an idea for making Kwiff better? Share your feedback, suggestions, or anything that could make the website easier to use. Whether it is a game you would like to see, a feature that needs work, or a small change to the layout, we review feedback carefully and use it to improve the service and your experience.