Responsible Gambling

We want gambling at Kwiff Casino to remain a controlled choice. Player safety is part of how we manage accounts, and we provide tools to help you set boundaries, take a break and seek support when you need it.

Our approach to player protection

Safer gambling starts with clear limits and the freedom to stop. We encourage you to keep track of the time and money you spend, use the controls available in your account and contact us if you are concerned about your gambling. We may also restrict access to an account where we identify a safer gambling concern.

Tools to control your activity

You can manage limits and breaks through the Staying in Control area of your account. Review your settings regularly, particularly if your circumstances change. A limit is most useful when you set it before you start gambling, rather than while you are playing.

Deposit limits

Set a daily, weekly or monthly deposit limit to control how much you add to your account. Reducing a limit takes effect immediately. If you increase or remove one, a 24-hour cooling-off period applies.

Loss limits

Daily, weekly and monthly net-deposit or loss controls can help you set a spending boundary. Choose an amount you can afford to lose without affecting essential costs. Do not raise a limit to recover money you have already lost.

Time limits and account breaks

If you need time away, you can set a curfew or take a time-out lasting from 24 hours to six weeks. You cannot access your account during a time-out, and the break cannot be overridden. Choose a period that gives you enough space to reassess your activity.

Self-exclusion

For a longer break, self-exclusion is available for at least six months. Your account will be closed during the exclusion period, and we will take reasonable steps to stop marketing messages. You can also register separately with GAMSTOP to self-exclude from participating online gambling operators in the UK.

When gambling may be becoming a problem

Warning signs can include spending more than planned, chasing losses, hiding gambling from others, borrowing to gamble or finding it difficult to stop. If gambling is affecting your finances, relationships, work or wellbeing, take a break and speak to someone you trust or a support service.

Ways to maintain control

Decide on a budget and a stopping point in advance. Keep gambling separate from money needed for bills, and check your account activity regularly. Avoid gambling when you feel pressured, upset or unable to make a clear decision. It is always fine to stop.

Independent help and support

You do not need to manage concerns alone. GamCare and the National Gambling Helpline offer confidential support, while GambleAware provides information about safer gambling and routes to help. GAMSTOP provides a separate online self-exclusion service. If you are worried about your gambling, reaching out early can help you decide what to do next.