Kwiff Casino Terms of Use
These Terms and Conditions explain the rules that apply when you use Kwiff Casino. They describe the relationship between us and our users, set out obligations for account holders, and explain how we operate promotions, payments and dispute handling. By using our services you accept these terms and any other policies we make available within your account.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise. You must not share login credentials, allow third parties to access your account, or use automated tools to interact with the platform. We may require you to verify identity, address or payment-method ownership at any time; verification must be completed before certain features are available, including withdrawals. We may suspend or close accounts where we suspect fraud, abuse, or breach of these terms.
Eligibility requirements
To open and maintain an account you must meet the minimum age and legal requirements applicable to your jurisdiction. You must be physically present in a territory where you are permitted to use our services. We may refuse registration or restrict access where local law or our policies prohibit participation. If you provide false information, we may cancel your account and withhold any pending transactions.
Acceptable platform use
You must use the platform fairly and lawfully. Prohibited activity includes collusion, fraud, misuse of promotions, market manipulation, use of VPNs or tools to hide location, and any activity intended to circumvent our controls. We may monitor account activity and take action, including placing limits, withholding payments, or closing accounts, if behaviour indicates a breach of these rules or poses a responsible-gambling concern.
General bonus and promotion rules
Promotions are subject to promotion-specific terms which form part of these Terms and Conditions. Eligibility, qualifying activity, wagering contributions and expiry periods vary by offer and will be published when the promotion runs. We reserve the right to withhold, reclaim or void bonuses and related winnings where we suspect abuse, duplicate accounts, failed verification, or non-compliance with promotion terms. Unless stated in the promotion terms, free spins or bonus balances may carry caps on withdrawals and other restrictions.
Deposits and withdrawals
Deposits must be made from payment methods in the account holder's name. We apply minimum and maximum amounts according to the payment method and may apply additional checks before processing withdrawals. Withdrawals will normally be returned to the original deposit method where possible. We may delay or refuse withdrawals while identity, source of funds or suspicious-activity checks are in progress. Any fees charged by payment providers are the responsibility of the user unless we state otherwise.
Dispute resolution
If you have a complaint please contact customer support through the in-app help or your account contact options. We will investigate and aim to resolve disputes promptly. If a resolution cannot be reached through our procedures, we will provide information on independent complaint-handling options that may be available to you in your territory.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated to you by notice within your account or by other reasonable means. Continued use of the service after a change constitutes acceptance of the revised terms. If you do not accept an update you should stop using the service and close your account in accordance with the account closure process.